The service process of non-standard equipment usually includes a complete link from demand confirmation to after-sales support, ensuring that the equipment can be designed, manufactured, installed and maintained according to customer requirements. The following are the detailed steps of the non-standard equipment service process:

1. Demand collection and technical consultation

• The customer provides information such as equipment requirements, usage environment, performance requirements, etc.

• The engineer communicates with the customer to conduct a detailed demand analysis and determine the main parameters, functions and technical requirements of the equipment.

• Provide preliminary technical consultation and answer customers' questions about equipment performance, process, materials, etc.

2. Scheme design and confirmation

• According to customer needs, design non-standard equipment solutions that meet the requirements, including the working principle, structure, material selection, etc. of the equipment.

• Consider factors such as equipment safety, maintainability, and economy during the design process.

• Submit the design plan to the customer for detailed discussion and confirmation to ensure that the design meets customer needs.

3. Technical approval and contract signing

• After the customer confirms the design plan, technical approval is carried out.

• According to the final confirmed design plan, a contract is signed to clarify the project schedule, cost, technical specifications, etc. 

• Specify the terms such as equipment delivery time, quality standards, and after-sales service in the contract.

4. Manufacturing and processing

• Start the production and manufacturing of non-standard equipment according to the approved design plan.

• During the manufacturing process, strictly follow the design drawings to ensure the accuracy and quality of each component of the equipment.

• Perform quality control during the manufacturing process to ensure that all components meet technical requirements and standards.

5. Equipment assembly and commissioning

• After the production of each component of the equipment is completed, assemble it on site or in the factory.

• After the assembly is completed, debug the equipment and check the various functions, performance and safety of the equipment.

• Carry out a trial run to ensure that the equipment operates well in the actual working environment and achieves the expected results.

6. On-site installation and commissioning

• Deliver the equipment to the customer site and install it.

• During the installation process, ensure that the equipment is compatible with the environment and system on site, and that all interfaces, pipelines, and electrical systems are connected correctly.

• Complete on-site commissioning and conduct a comprehensive inspection of the equipment to ensure stable operation of the equipment.

7. Acceptance and delivery

•After the installation and commissioning is completed, the equipment is accepted. The acceptance content includes the performance, specifications, appearance, etc. of the equipment.

• The customer and the supplier jointly conduct acceptance and confirm that the equipment meets the contract requirements.

• Submit relevant technical documents, operation manuals and maintenance guides, and provide training to ensure that customers can correctly operate and maintain the equipment.

8. After-sales service and maintenance

• Provide regular equipment maintenance and inspection services to ensure long-term and stable operation of the equipment.

• If there is a failure or problem with the equipment, provide timely repair services.

• Provide remote monitoring, technical support and upgrade services according to customer needs to ensure that the equipment operates efficiently during use.

9. Customer feedback and continuous improvement

• After the equipment is delivered and put into use, regularly collect customer feedback.

• Optimize and improve the equipment based on customer feedback to improve equipment performance and service quality.

• Provide customers with customized solutions to ensure that the equipment can adapt to changing production needs.

Through the above service process, the design, manufacturing, installation, commissioning and after-sales service of non-standard equipment can ensure the efficiency, stability and long-term reliable operation of the equipment.